Two opportunities have arisen to join our dynamic team and be part of an award-winning provider of Internet connectivity solutions. Trench Networks build and support the devices they deploy for each of their clients. We operate nationwide and proudly serve some of the largest contractors in the UK on some of the biggest, most high profile projects. You will be joining us at an exciting time and are looking for like-minded individuals to become a part of #teamtrench and join us on this next phase of our journey.

 

IT Support Analyst 

About the Role

As an IT Support Analyst, you will monitor and support the customer experience by directly interacting with Linux-based systems, so it’s essential you have several years of experience with the Linux command line. You’ll be working in a small, close-knit group and be an excellent customer-facing team member with a first-class telephone manner and be committed to solving problems quickly and efficiently.

About You

The candidate will be experienced working in a helpdesk environment and will be able to organise themselves and be involved the organisation and support of our site-based engineering team. Knowledge and exposure to Windows, office hardware (such as printers) and applications would also be beneficial.

Knowledge of Wi-Fi and LAN hardware is assumed, and you’ll be involved in the assembly and provision of the hardware before it leaves for site.

As a small team, it will be expected that you’ll support other elements of the business, stepping in to fill gaps where they appear. Some level of on-call requirement will be required. In return, we offer a family-oriented, supportive working culture, work from home opportunities, a competitive salary and the ability to shape your role within a fast paced, high growth company entering its next exciting phase.

Specific systems knowledge in the following areas will be expected:

Exposure to the Linux command line

Fundamental networking knowledge – IP addressing, subnetting

Wi-Fi and LAN technologies

Working within a ticketing helpdesk system aligned to ITIL

Experience of the following areas would be beneficial:

Knowledge of Debian Linux

Exposure to Unifi

VoIP, specifically 3CX

Embedded hardware, such as Raspberry Pi

 

IT Field Service Engineer 

About the Role

We are looking for a IT Field Service Engineer to carry out and support the on-site installations for our diverse portfolio. The ideal candidate will be happy to muck in and get their hands dirty on sites whilst holding the technical knowledge to fix on-site IT faults.

The Field Engineer role is very multi-disciplined and will encompass assembly, installation, configuration and troubleshooting of bespoke networking equipment as well as elements of cabling and Unifi.

About You

You will need some experience in computers and networking, preferably from a support perspective in construction. Candidates don’t need to be total geeks or seasoned builders, but it is important to have some experience working with technology, construction or any related disciplines.

As you will be client-facing, strong interpersonal skills and the ability to present yourself well are important. You’ll often be required to use initiative, exercise good judgment and display excellent time-management skills. Travel will play a significant part in this role, applicants should expect to be out of the office for 90% of their time.

No formal qualifications are required, but basic numeracy and literacy competency is expected. In addition, the candidate MUST hold a full UK driving license. Any IT accreditation such as any entry-level certifications including A+/Net+, LPIC, CCT or MCT, being a CSCS cardholder would also be desirable,

The following skills would be beneficial:

• computer and chassis assembly
• electrical knowledge
• Wi-Fi/radio installation and configuration
• antenna mounting and positioning
• working from height experience
• existing CSCS site operative cardholder
• writing risk assessments and method statements
• First Aid trained

 

The following skills are essential:

• Basic Linux/command-line experience
• Windows desktop experience – Wi-Fi and network configuration, Office applications

• cabling – Ethernet, coaxial; installation and testing
• Fundamental networking knowledge – IP addressing, subnetting

 

If you think that either of these job roles sound like the opportunity for you then please send your CV to jake.dixon@trenchnetworks.com