Case Study – Thirteen Group

 

In July 2017, Erimus Housing, Housing Hartlepool, Tees Valley Housing, Tristar Homes and Thirteen Care and Support joined in partnership to create one strong social purpose business called Thirteen.

Together with a 1500 strong team they provide services for more than 70,000 customers across Teesside and other areas of the North East, including North Yorkshire, County Durham, and Tyne and Wear. Their projects range from New Build housing to Pre-Existing.

 

Industry: New Build and Pre-Existing

Location: North East, including North Yorkshire, County Durham, and Tyne and Wear.

 

THE CHALLENGE
We had always struggled to find a reliable, well preforming method for connecting our site offices to the internet. The nature of our business meant that there would be no pre-existing broadband infrastructure available on our new build opportunity sites.
As we progressed with our digitisation projects internally it meant that our colleagues at these site offices were required to be connected & online to complete their job role. We had previously tried traditional mobile hot spots which often resulted in poor connection speeds & continuous dropouts and would never cope with the demands of multiple staff accessing online resources.
We were becoming increasingly frustrated by not being able to provide reliable & fast internet connectivity to our new developments and investment sites.

 

TRENCH NETWORKS
We soon reached out to Trench Networks after initially reading about their outpost solution in 2019 & soon had a proof of concept setup at 3 of our site offices.
The feedback was tremendous from staff on site with fast, reliable connectivity back to our main office enabling staff to ultimately be more connected, informed & a reduction in time spent travelling back to the main office.

 

THE OUTCOME
We implemented Trench’s Outpost router which improved the performance & reliability immediately so our staff could complete work on site resulting in higher productivity and also making it more cost effective by eliminating the need to travel back to one of our branch offices in order to complete their work.

 

  • Enabled staff to stay connected and informed
  • Vastly improved productivity for our teams
  • Fast & reliable connectivity
  • Improved our offering significantly

 

We’re significantly increasing the amount of houses we build and Trench’s Outpost solution will be at the heart of connectivity at each and every site office.

 

“We’ve always struggled with providing reliable & fast internet connectivity to our new developments and investment sites where broadband infrastructure is not yet available. Traditional mobile hotspots always seemed to drop out and would never cope with the demands of multiple staff accessing online resources. We turned to Trench to help us vastly improve our offer to our internal colleagues delivering the works on site. We implemented Trench’s Outpost router which improved the performance & reliability immediately, making it easier for our staff to complete work without travelling back to one of our branch offices. We’re significantly increasing the amount of houses we build and Trench’s Outpost solution will be at the heart of connectivity at each and every site office.”

Hassan Bahrani

Senior Network Infrastructure and Mobile Service Improvement Manager

Thirteen Group

 

 

“Thirteen provide their customers with homes, support and opportunities to grow. They are a fantastic company to work with and we are very proud to be supporting the team and the important work they do”

Claire Hollyman

Operations Director

Trench Networks